The information we collect depends on how you interact with Authorized Residential Operations and the services for which you request assistance.

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Information You Provide Directly

We may collect information that you voluntarily provide to us, including:

• First and last name

• Mailing or service address

• Email address

• Telephone number

• Preferred communication method

• Information submitted through website forms

• Information provided during telephone conversations

• Information related to a customer inquiry or support request

• Information necessary to determine residential service availability

• Information necessary to assist with enrollment or installation

• Customer or account information associated with participating third-party service providers

• Billing or payment-related information when necessary for an authorized transaction

• Communications and correspondence with our customer support team

• Other information you voluntarily provide to us
   

Certain information may be required in order for us or an applicable third-party provider to determine service availability, establish an account, process an authorized transaction, schedule an installation, or provide requested customer support.

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Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies.

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This may include:

• Internet Protocol (IP) address

• Browser type

• Device type

• Operating system

• Pages visited

• Referring website

• Date and time of visits

• General website usage information
   

We may use this information to operate, secure, maintain, and improve our website and understand how visitors interact with it.

Authorized Residential Operations may use personal information for purposes including:

• Responding to customer inquiries

• Determining residential service availability

• Identifying potentially available service options

• Providing information requested by a customer

• Assisting customers with residential service enrollment

• Coordinating installations, equipment, or service activation

• Establishing and maintaining customer records

• Providing customer support

• Assisting with account-related questions

• Coordinating with applicable third-party service providers

• Processing customer-authorized transactions

• Providing billing, service, installation, and account-related information

• Communicating important account or service updates

• Confirming or updating customer information

• Preventing fraud or unauthorized activity

• Maintaining the security of our systems

• Complying with legal and regulatory requirements

• Enforcing applicable agreements and policies

• Improving our website, services, and customer experience
   

We may also use information for other purposes disclosed to you at the time it is collected or with your authorization.

Authorized Residential Operations operates as a third-party residential services brokerage and customer support organization.

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When you request assistance obtaining or managing a residential service, certain personal information may need to be provided to or exchanged with the applicable third-party service provider in order to fulfill your request.

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For example, information may be used or disclosed as necessary to:

• Determine whether a service is available at your address

• Obtain or confirm service options

• Establish a customer account

• Verify customer information

• Coordinate installation or activation

• Arrange equipment delivery

• Process an authorized service order

• Address account or billing questions

• Facilitate customer-requested account changes

• Provide ongoing customer support

• Resolve service-related issues
   

Third-party service providers maintain their own privacy practices and policies. Information received directly by those providers may be subject to their respective privacy policies.

 

Authorized Residential Operations is not responsible for the independent privacy practices of third-party service providers.

We may use third-party companies and technology providers to support our business operations.

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These providers may perform functions such as:

• Website hosting

• Customer relationship management

• Communications

• Telephone services

• Text messaging services

• Email delivery

• Payment processing

• Scheduling

• Data storage

• Analytics

• Fraud prevention

• Customer support technology

• Other operational services
   

These service providers may process personal information as necessary to perform services on our behalf and are not authorized by us to use that information for unrelated purposes.

Authorized Residential Operations may offer customers the option to communicate with us by SMS or text message for purposes such as customer care, responding to customer inquiries, installation coordination, appointment information, account notifications, billing-related communications, service updates, and other requested or account-related assistance.

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Where required, we obtain consent before sending text messages.

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Mobile Information and SMS Consent

Mobile information, including phone numbers, SMS opt-in data, and text messaging consent, will not be sold, rented, transferred, shared, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

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SMS opt-in consent is specific to communications from Authorized Residential Operations and is not transferred to third parties for their independent marketing or promotional use.

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We may disclose information to communications vendors and technology service providers that process or deliver text messages on our behalf when necessary to provide our messaging services. Such providers are used to facilitate communications on behalf of Authorized Residential Operations and are not authorized by us to use SMS opt-in information for their own marketing purposes.

Information may also be disclosed when required by law, regulation, court order, or other legal process.

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SMS Choices

Customers may opt out of text messages at any time by replying STOP to a message.

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After opting out, you may receive a confirmation message acknowledging your request. You will no longer receive messages from the applicable messaging program unless you subsequently provide consent again.

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For assistance, reply HELP or contact Authorized Residential Operations using the contact information provided on our website.

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Message frequency varies. Message and data rates may apply.

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Consent to receive text messages is not a condition of purchasing any product or service.

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Additional messaging terms are available in our Terms & Conditions.

We may communicate with customers by telephone or email when appropriate to respond to inquiries, provide requested assistance, coordinate services, manage customer accounts, provide service-related information, or otherwise fulfill customer requests.

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Where required by applicable law, we will honor applicable requests concerning communications and marketing preferences.

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Operational or transactional communications necessary to provide a requested service or administer an existing customer relationship may be treated differently from promotional communications as permitted by applicable law.

When payment information is required for an authorized transaction, payment information may be processed by Authorized Residential Operations, an applicable third-party service provider, or a third-party payment processor.

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We take reasonable measures to limit the collection and retention of sensitive payment information to what is necessary for legitimate business purposes.

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Third-party payment processors and service providers may maintain their own privacy and security policies governing information they process.

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, improve functionality, and maintain security.

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Third-party website, analytics, or hosting technologies may also place or access cookies as part of providing services to us.

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You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

We may disclose personal information in the following circumstances:

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At Your Direction

We may disclose information when you request or authorize us to do so.

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To Fulfill Your Service Request

We may provide necessary information to applicable third-party residential service providers when needed to determine availability, process enrollment, establish service, coordinate installation, manage an account, or otherwise fulfill a customer-requested service.

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To Service Providers

We may provide information to companies that perform operational functions on our behalf, subject to appropriate restrictions on their use of the information.

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Business Transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

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Legal and Safety Requirements

We may disclose information when we reasonably believe disclosure is necessary to comply with applicable law, legal process, governmental requests, enforce agreements, protect our rights, investigate fraud, or protect the safety and security of Authorized Residential Operations, our customers, or others.

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Notwithstanding the foregoing, SMS opt-in information and consent will not be sold, rented, or transferred to third parties for their independent marketing or promotional purposes.

Authorized Residential Operations does not sell SMS opt-in information or SMS consent.

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We do not provide mobile telephone numbers or text messaging consent to third parties or affiliates for their independent marketing or promotional purposes.

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If applicable privacy laws define certain other data practices as a "sale" or "sharing" of personal information, consumers may have additional rights as described under applicable law.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

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However, no website, electronic communication, database, or information system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or maintained by us.

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Customers should also take reasonable precautions to protect their account credentials and personal information.

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain customer and business records, provide services and support, resolve disputes, enforce agreements, comply with legal obligations, and meet legitimate business requirements.

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Retention periods may vary depending on the type of information, customer relationship, applicable service, and legal requirements.

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When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with our applicable practices and legal obligations.

Depending on your location and applicable law, you may have certain rights regarding your personal information.

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These rights may include the ability to request:

• Information about personal information we maintain about you

• Access to certain personal information

• Correction of inaccurate personal information

• Deletion of certain personal information

• Additional information regarding how personal information is used or disclosed

• Withdrawal of certain communication preferences
   

These rights are subject to applicable exceptions and legal requirements.

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We may need to verify your identity before processing certain privacy requests.

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To submit a privacy request, please contact us using the information listed in the Contact Us section of this Privacy Policy.

Our website or communications may contain links to websites, applications, or services operated by third parties.

 

Authorized Residential Operations does not control the privacy practices of independent third parties. We encourage customers to review the privacy policies and terms of any third-party website or service they use.

Our services are intended for adults seeking residential services and are not directed toward children under the age of 18.

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We do not knowingly collect personal information directly from children under 18 through our website.

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If we learn that personal information from a child under 18 has been collected in circumstances prohibited by applicable law, we will take reasonable steps to delete the information.

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.

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When changes are made, the updated Privacy Policy will be posted on this page and the "Last Updated" date will be revised.

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We encourage visitors and customers to review this Privacy Policy periodically.

If you have questions about this Privacy Policy, our privacy practices, or personal information associated with you, please contact:

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Authorized Residential Operations

Email: support@residentialoperations.com

Phone: 1-855-483-0595

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Please include sufficient information for us to identify and respond to your request.