ABOUT US
Authorized Residential Operations:
Connecting Residential Customers With the Services That Keep Their Homes Connected
Authorized Residential Operations is a third-party residential services brokerage and customer support organization focused on helping consumers navigate essential home services.
We work directly with residential customers to identify available service options, assist with enrollment and installation coordination, and provide ongoing customer support for eligible services established or managed through our organization.
Our goal is simple: make navigating residential services easier by giving customers access to knowledgeable, person-to-person assistance.
WHAT WE DO
One Point of Contact for Your Residential Service Needs
Shopping for and managing home services can mean dealing with multiple providers, different service options, installation requirements, equipment, account information, and customer service departments.
Authorized Residential Operations helps simplify that process.
Our representatives work with customers to understand their household needs and identify available products and services offered by participating third-party providers.
Depending on the customer's needs and location, we may assist with residential internet, television and entertainment, home phone, home security, smart-home services, and related account support.
Our role may include:
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Reviewing available residential service options
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Helping customers understand applicable plans and pricing
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Assisting with enrollment
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Coordinating installations and equipment
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Confirming or updating account information
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Providing customer-care assistance
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Helping address billing or service questions
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Coordinating communication with applicable service providers
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Providing important service and account notifications
The underlying residential services are provided by the applicable third-party providers.
Authorized Residential Operations specializes in residential services.
Our team works with homeowners and other eligible residential customers who are looking to establish, change, or receive assistance with services for their homes.
Because service availability varies by address, our representatives help customers understand which participating services and providers may be available at their location.
WHO WE SERVE
Focused on Residential Customers
OUR ROLE
Authorized Residential Operations is not itself an internet carrier, television carrier, telecommunications carrier, or security monitoring company.
Instead, we operate as a third-party brokerage and customer support organization that helps connect residential customers with products and services offered by participating providers.
This means customers may interact with both Authorized Residential Operations and the applicable service provider throughout their customer relationship.
Authorized Residential Operations may assist with:
Service selection, enrollment, installation coordination, account information, customer support, service-related communications, and other administrative assistance.
The applicable third-party provider may be responsible for:
Delivery of the underlying service, network infrastructure, programming, monitoring, equipment, technical support, provider billing, installation, warranties, and other provider-specific obligations.
The exact responsibilities of Authorized Residential Operations and the applicable provider depend on the product or service selected.
OUR APPROACH TO CUSTOMER SERVICE
We believe residential customers should be able to reach a knowledgeable person when they need assistance.
Our involvement does not necessarily end when a service is ordered or installed. For eligible accounts, our customer support team remains available to help customers navigate questions and account needs that arise throughout the customer relationship.
Depending on the account and service involved, our team may assist with installation questions, account information, billing inquiries, equipment coordination, service changes, provider communication, and other customer-care matters.
When an issue must be handled directly by the underlying provider, we help customers understand the appropriate next step.
Clear communication is an important part of the services we provide.
Authorized Residential Operations may communicate with customers regarding inquiries, enrollment, installation scheduling, service activation, account information, billing matters, service updates, customer support requests, and other important account-related matters.
Depending on the customer's communication preferences and applicable consent, these communications may occur by:
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Telephone
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Text message
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Email
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Other customer-requested communication methods
Customers who consent to receive text messages may opt out of SMS communications at any time by replying STOP. Customers may reply HELP for assistance.
Message frequency varies. Message and data rates may apply.
Additional information regarding our communications practices is available in our Privacy Policy and Terms & Conditions.
HOW WE COMMUNICATE WITH CUSTOMERS
WORKING WITH THIRD-PARTY PROVIDERS
Authorized Residential Operations works within a network of third-party residential service relationships to help customers access eligible products and services.
The availability of any particular provider, service, product, promotion, or pricing option depends on factors that may include the customer's location, eligibility, provider coverage, and current provider offerings.
Provider-specific terms, service agreements, pricing, equipment requirements, and other disclosures are presented as applicable during the enrollment process.
Authorized Residential Operations does not guarantee that any particular provider, promotion, service, or pricing option will be available to every customer.
OUR COMMITMENT
We are committed to providing customers with clear information, responsive assistance, and continued support throughout the residential service process.
That means helping customers understand the services they are considering, assisting with the steps necessary to establish those services, and remaining available when additional customer-care assistance is needed.
Our team strives to provide a more personal way to navigate residential services—from the initial conversation through ongoing account support.
Have a Question? We're Here to Help.
Call
1-855-483-0595
Hours
Monday - Friday
10AM - 6PM MST